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All products that Venice Leather S.r.l. sells are covered by the manufacturer's conventional warranty and by the 24-month warranty for conformity defects, in accordance with Legislative Decree 206/2005. To benefit of the assistance under warranty, the Customer must keep the fiscal receipt or invoice (or the DDT) that will be received by e-mail in PDF electronic format. The manufacturer's conventional warranty is provided in the way described in the warranty documentation included in the product packaging. In case of problems, the client undertakes to contact Venice Leather S.r.l. directly, sending an e-mail with a photographic description of the problem to the following address indirizzo : support@veniceleather.com In the case that the conformity defect reported is checked as existing, Venice Leather S.r.l. will repair/replace the product or reduce the price, without charge for the customer. If it is impossible to repair or replace the product, the price paid will be refunded. If, following intervention by the Authorised Service Centre, the defect reported is not covered by the manufacturer's conventional warranty, the Customer will be charged for any transport and intervention costs incurred by Venice Leather S.r.l. This warranty applies only to the direct purchaser and does not cover damage due to normal wear and tear (the product must be used properly, in accordance with its intended use), accident, abuse or normal loss of color and wear of materials. Damage to packages caused by handling by airlines and shipping companies is not covered by this warranty (in which case requests should be addressed directly to the relevant airline or shipping company). Venice Leather S.r.l. will charge the customer for all expenses incurred in checking the product and shipping it, if the product is undamaged, functional and free of conformity defects reported by the customer and referable to the date of delivery of the same.